Returns & Claims

All returns and claims are governed by our Arrive-Sealed Policy. The short version:

• You must file within 48 hours of delivery.
• You must email ssrvaultsupport@gmail.com with your order number and a single, uncut unboxing video.
• Claims without video are not eligible — no exceptions.
• Once the factory shrink is broken, the sale is final.

Approved claims are resolved by replacement, store credit, or refund at our discretion. See the full Arrive-Sealed Policy for complete terms.