Arrive-Sealed Policy

Straightforward rules, written in plain English, so you always know exactly where you stand. By placing an order with SSR's Vault, you agree to the terms below.

01 — What we do on our end

  • Every box is photographed from every side before packing. If the listing is factory sealed, the shrink wrap is clearly shown; No Shrink items are sealed with an official SSR's Vault sticker across the box seam instead.
  • A slip with your order number is placed in the photos so the shots are permanently tied to your order.
  • Photos are saved to your order record and can be pulled instantly if a claim is ever filed.
  • Ships tracked & insured within 24 hours Mon–Sat.

02 — What you must do to file a claim

  • Inspect the mailer before opening. If the SSR seal or sticker looks cut, re-taped, re-stuck, or the box is visibly damaged, please don't open it — reach out to us first.
  • Start a single, uncut video that clearly shows: the sealed mailer from all sides, the tracking label, the SSR seal or sticker, you cutting it open, and every item removed.
  • The video must be one continuous take — no cuts, no edits, no pausing the recording.
  • Email ssrvaultsupport@gmail.com within 48 hours of delivery with your order number and the video attached or linked.

03 — What is covered

  • Arrived damaged in transit (with video above).
  • Arrived with the SSR seal or sticker clearly tampered, broken, or missing (with video above).
  • Wrong item shipped, or missing item from a multi-item order (with video above).
  • Lost in transit once the carrier confirms non-delivery.

Approved claims are resolved by replacement, store credit, or refund — our choice.

04 — What is not covered

  • We can only accept a full, uncut video for claims — photos or edited clips can't be verified.
  • Claims filed more than 48 hours after delivery.
  • Any item once the buyer has broken, peeled, cut, or removed the factory shrink or SSR sticker seal. Once opened, the sale is final.
  • Pulls are part of the excitement of opening product — we can't promise what you'll find inside.
  • Buyer's remorse, price changes, or change of mind.
  • Please reach out to us before sending anything back, so we can make sure it's handled correctly.

The bottom line
We photograph and seal every order — factory shrink or an official SSR's Vault sticker — so you always know exactly what you're getting. The sale is final the moment that seal is broken. If something is actually wrong, your uncut unboxing video proves it — and we'll make it right.

By checking out, you confirm you've read and agreed to this policy.